How We Work

Step by Step

The Full Journey — First Call to Guarantee

1. First Contact

Call 01483 346 855 or use our callback form. You speak to a roofer, not a call centre. We ask about the problem, your availability, and book a free survey visit — typically within one week, sooner for urgent issues.

2. Free Survey

We attend your Godalming property and inspect the roof from ladder level and inside the loft space. On Godalming's period properties — Church Street cottages, Frith Hill villas, Busbridge Lane homes — we check for the specific failure modes that this housing stock produces: clay tile delamination, lead flashing fatigue, Bargate stone mortar erosion. On post-war estates at Binscombe and Aaron's Hill, we check concrete tile condition, batten integrity, and fascia rot. The survey takes 30–60 minutes and we photograph every finding.

3. Written Itemised Quote

Within 24 hours, you receive a written quote specifying: exactly what work we will do, what materials we will use (tile type and manufacturer, lead code, mortar specification, membrane brand), the total cost including scaffold and waste removal, the timeline, payment terms, and guarantee details. No vague one-liners. No hidden extras. The price we quote is the price you pay.

4. Scheduling

Once you accept, we book a start date — typically within 1–2 weeks for planned work. We confirm the date, the team who will attend, and the expected duration. If scaffold is needed, we arrange the hire and any Waverley Borough Council pavement permits for properties on narrow streets in the town centre.

5. The Work

Our team arrives on time, introduces themselves, and runs through the plan. We sheet below the work area to protect gardens and paths. During the work, we maintain weather protection — we never leave an exposed roof overnight without temporary covering. If anything unexpected appears (rotten timber beneath sound-looking tiles, for example), we stop, photograph it, explain, and agree the additional cost before proceeding.

6. Cleanup and Waste Removal

We remove all old tiles, battens, felt, lead and debris. We sweep gutters and clear any material that has fallen during the work. We check that ground sheets have protected the garden and driveway. Your property is left as we found it — minus the roofing problem.

7. Sign-Off and Guarantee

We walk you through the completed work, answer any questions, and hand over your guarantee certificate. The 10-year workmanship guarantee covers everything we installed. Material warranties (manufacturer terms, typically 15–40 years) are registered in your name separately. You also receive our direct phone number for any future queries — the same number you called to start.

Payment

No deposit on repairs under £500 — payment on completion only. Staged payments on re-roofs: nothing before materials are on site. VAT registered. We provide proper invoices for your records (landlords: formatted for tax purposes).

What If Something Goes Wrong?

Call us. If a fault appears within the guarantee period, we inspect, diagnose and fix at no cost. Our guarantee is not a piece of paper — it is a commitment we have honoured consistently since 2003. We are a local Godalming business with a local reputation. We do not disappear after the invoice is paid.

What We Look for During a Godalming Survey

Our survey is tailored to the specific housing stock in each area of Godalming. On the 1950s estates at Binscombe and Aaron's Hill, we focus on concrete tile condition, surface erosion, nail fixings and batten integrity — these roofs are at or past their design life and the critical question is whether repair or replacement is the right path. On Victorian properties in Farncombe and the town centre, we check slate fixing condition (nail sickness), lead flashing integrity around the multiple chimney stacks, and mortar condition on period masonry. On Edwardian homes in Frith Hill and Busbridge, we assess clay tile delamination, the condition of ornamental ridge tiles, and whether Bargate stone chimneys need lime mortar repointing.

This stock-specific knowledge means we diagnose faster and more accurately than a contractor unfamiliar with the area. We know what fails on each era's housing because we have been repairing it for 20+ years. This is not something you can learn from a manual — it comes from thousands of surveys on these specific streets.

Access and Scaffolding

We arrange all access as part of the project. For most repairs, we use ladders or mobile towers — we only quote scaffold where the job needs safe standing time at height (chimney work, valley rebuilds, full re-roofs). Scaffold hire is always a separate, visible line in our quote so you can see exactly what you are paying for access versus materials and labour.

For properties in the town centre — Church Street, Mint Street, Mill Lane — pavement scaffold may require a licence from Waverley Borough Council. We handle the application and factor the timeline into our scheduling. For properties on steep sites like Holloway Hill and Frith Hill, stepped scaffold foundations add 20–30% to the scaffold cost, and we flag this explicitly in the quote.

What Happens If We Find Something Unexpected

Roofing occasionally reveals hidden problems — rotten timbers beneath sound-looking tiles, failed membrane beneath intact battens, or structural issues only visible once the covering is stripped. When this happens, we stop, photograph the discovery, explain what we have found, and agree any additional cost with you before proceeding. We never carry out unrequested work and invoice for it afterwards. The price change (if any) is agreed in writing before we pick up another tool.

Our Team

We do not use subcontractors. The team that surveys your roof is the team that does the work. Every operative is directly employed, trained in-house, and carries the relevant competency cards. You deal with the same people from survey to sign-off — no handoffs, no miscommunication, no "I was not told about that" from a subcontractor who was not at the survey.

This continuity is one of the most common things our customers mention in feedback — they appreciate knowing who will turn up and that those people understand the specific plan for their roof.

Aftercare

The job does not end when we leave. We follow up by phone within 48 hours of the next significant rainfall to confirm everything is holding. If you notice anything — however minor — within the guarantee period, call 01483 346 855 and we inspect at no charge. We also recommend annual roof inspections for all Godalming properties over 20 years old. Many of our customers book these on a recurring annual basis — we hold the details and schedule the visit without them needing to remember to call. Proactive maintenance is cheaper than reactive repair, and the inspection fee (£120–£250) is credited in full against any work booked.

Why This Process Matters

The roofing industry has a reputation problem. Doorstep scammers, cash-in-hand operators with no insurance, contractors who quote one price and invoice another — every homeowner has heard the stories. Our process exists specifically to be the opposite of all that. Written quotes mean no disputed invoices. Named teams mean accountability. Photographed surveys mean transparent diagnosis. Guarantee certificates mean we stand behind the work. And our local Godalming base means we are here next year, and the year after, and the year after that.

Read our guide to choosing a roofer for the full checklist of what to look for — and what to avoid.

Frequently Asked Questions About Our Process

Do I need to be home during the work? Not for most jobs. We can work with a key safe, a neighbour holding a key, or simply access the roof from outside without needing entry to the property. For loft inspections we do need internal access, which we schedule at a time that suits you.

How do I know the price will not change? Our written quote specifies exactly what we will do and what it will cost. The only situation where the price changes is if we discover something hidden that could not have been identified during the survey — typically rotten timbers beneath sound-looking tiles. If this happens, we stop, photograph, explain, and agree the additional cost with you before proceeding. We never carry out unrequested work and invoice for it afterwards.

What if I am not happy with the work? Tell us. We inspect, and if the issue is within our scope, we fix it at no cost under the guarantee. We would rather spend a morning resolving a concern than lose a customer or our reputation. Every complaint is a chance to prove that we stand behind our work.

Can I see examples of your work? Yes. We can show you before-and-after photographs of recent projects in the Godalming area, and we are happy to provide references from customers in your neighbourhood. Call 01483 346 855 and ask.

Getting started

Book Your Free Survey

Every project starts with understanding your property. Our free survey takes 30–45 minutes, covers every accessible part of your roof, and results in a written report with photographs and clear recommendations. There is no obligation to proceed, no sales pressure, and no call-out charge. The survey fee — where applicable on specialist inspections — is credited in full against any work booked.

We typically attend within one week of your call and deliver the written report within 24 hours of the inspection. For emergencies, we attend within 1–2 hours. Call 01483 346 855 to book.

Why Godalming Homeowners Choose Us

We are NFRC registered, carry £5 million public liability insurance, and guarantee every job for 10 years in writing. Our team is directly employed — no subcontractors, no agency labour, no passed-on responsibility. We have been working on roofs across the Wey Valley for over twenty years. In that time we have completed thousands of jobs on every type of property the area produces, from Victorian slate terraces in Farncombe to 1950s concrete estates at Binscombe, from Bargate stone villas on Frith Hill to modern developments at Ockford Park. Every job has taught us something about how roofs behave in this specific climate, and that accumulated knowledge is what we bring to your property. Call 01483 346 855 for a free, no-obligation survey.

How We Work in Godalming