Emergency Roof Repair Godalming

Guarantee and Aftercare

All work carries our written 10-year workmanship guarantee covering everything we install, repair or replace. Material manufacturer warranties apply on top. The guarantee excludes subsequent storm or impact damage (that is insurance) and alterations by others. If a fault develops within the guarantee period, call 01483 346 855 — we inspect and fix at no cost.

We also recommend annual inspections for all properties over 20 years old. The inspection fee of £120–£250 is credited in full against any repair work booked. Many customers book on a recurring annual basis — we hold the details and schedule the visit automatically. In the Wey Valley climate, annual inspection is the most cost-effective maintenance investment a homeowner can make.

Your First 30 Minutes

When you discover a roof emergency — whether it is an active leak, storm damage, or a structural concern — the first 30 minutes determine whether the situation stays manageable or escalates. Step 1: Contain the water. Place buckets or containers under active drips. Move electronics, valuables and soft furnishings away from the affected area. Step 2: Protect the electrics. If water is near light fittings, sockets or the consumer unit, switch off at the mains. Water and electricity are a lethal combination. Step 3: Do not go onto the roof. Wet tiles, damaged structures and debris all create fall hazards. Step 4: Call 01483 346 855. Describe what you see and we will advise immediately whether to wait for our attendance or take additional protective action.

What NOT to Do

Do not attempt to patch from inside by pushing materials into a hole — this traps moisture in the roof structure and makes the permanent repair more expensive. Do not use expanding foam — it does not waterproof anything and makes it impossible for us to diagnose the actual failure point. Do not pour sealant over tiles from above — this creates a dam that redirects water to new entry points. The correct response is containment below and professional repair above. Our make-safe team carries the right materials and techniques for every scenario.

The Phased Approach — When Neither Repair Nor Full Replacement Is Right

Sometimes the honest answer is neither "repair it" nor "replace it all" but "replace the worst section first." If damage is concentrated on the weather-facing south-west elevation (the most common pattern in Godalming), a partial re-roof addresses the failing section while the sheltered north-east side continues to serve. This costs 40-60% of a full re-roof and buys 10-20 years for the remaining elevations. We recommend phased replacement when: one elevation has clearly worse condition than the others, the budget does not stretch to a full re-roof, and the property will be retained for at least 10 more years (otherwise sell with disclosure rather than spending).

Making the Decision

Book a free survey. We assess every component, measure the percentage of failure, test the fixings, check the underlay from the loft, and present you with the numbers for both repair and replacement. The decision is yours — we present the facts honestly and respect whichever option you choose. If repair makes sense, we say so. If replacement is the financially rational decision, we say that too. Call 01483 346 855.