NFRC Registration Godalming

Guarantee and Aftercare

All work carries our written 10-year workmanship guarantee covering everything we install, repair or replace. Material manufacturer warranties apply on top. The guarantee excludes subsequent storm or impact damage (that is insurance) and alterations by others. If a fault develops within the guarantee period, call 01483 346 855 — we inspect and fix at no cost.

We also recommend annual inspections for all properties over 20 years old. The inspection fee of £120–£250 is credited in full against any repair work booked. Many customers book on a recurring annual basis — we hold the details and schedule the visit automatically. In the Wey Valley climate, annual inspection is the most cost-effective maintenance investment a homeowner can make.

What NFRC Registration Actually Requires

NFRC membership is not a rubber stamp. Contractors undergo annual inspection of their work, must demonstrate adequate insurance (public liability and employer liability), must prove financial stability, and must comply with the NFRC Code of Practice covering workmanship standards, health and safety, and customer service. Membership can be revoked for non-compliance. This is fundamentally different from a trade directory listing that anyone can buy.

TrustMark — The Government Endorsement

TrustMark is the government-endorsed quality scheme for domestic trades. TrustMark-registered contractors have passed a trading standards assessment, hold appropriate insurance, and operate under a customer charter with a formal complaints process. For homeowners, TrustMark registration provides two specific protections: access to a formal dispute resolution service if things go wrong, and confidence that the contractor has been independently assessed for competence and financial reliability.

How to Verify NFRC Membership

Any contractor claiming NFRC membership should be verifiable on the NFRC website member search (nfrc.co.uk/find-a-member). Enter the company name and the search returns their membership status, location, and the roofing disciplines they are registered for. If the company does not appear, they are not a current NFRC member — regardless of what their website or marketing materials claim. We are registered under 01483 and our membership is verifiable at any time.

Beyond Registration — What Day-to-Day Quality Looks Like

Registration is the entry bar, not the finish line. Day-to-day quality means: turning up when we say we will, photographing work at key stages so you can see what is inside the roof structure (not just the finished surface), using the exact materials specified in the quote (not cheaper alternatives), cleaning up completely after every visit, and being available on the same phone number when you call next year with a question about the work. These are not extraordinary commitments — they are the basic standards that distinguish a professional contractor from someone who just happens to own a ladder.