Roofer Scams to Avoid in Surrey Godalming

Guarantee and Aftercare

All work carries our written 10-year workmanship guarantee covering everything we install, repair or replace. Material manufacturer warranties apply on top. The guarantee excludes subsequent storm or impact damage (that is insurance) and alterations by others. If a fault develops within the guarantee period, call 01483 346 855 — we inspect and fix at no cost.

We also recommend annual inspections for all properties over 20 years old. The inspection fee of £120–£250 is credited in full against any repair work booked. Many customers book on a recurring annual basis — we hold the details and schedule the visit automatically. In the Wey Valley climate, annual inspection is the most cost-effective maintenance investment a homeowner can make.

How Scams Operate in the Godalming Area

Doorstep roofing scams follow a consistent pattern. A van stops outside your house. Someone knocks and claims they spotted damage while passing. They offer to fix it immediately at a discounted price. The work — if any is actually done — is superficial and the damage they claimed to find may not have existed. Payment is demanded in cash. No guarantee, no insurance, no business address. These operators target older homeowners and areas where properties are visible from the road. Surrey Trading Standards consistently reports roofing as one of the top three doorstep fraud categories in the county.

Protecting Yourself

Never accept work from an unsolicited caller. If someone knocks claiming roof damage, thank them and close the door. If you are concerned, call a roofer you trust — us on 01483 346 855 if you are in the Godalming area — and book a proper inspection. A legitimate roofer will survey methodically, provide a written quote, and give you time to decide. Anyone creating urgency or demanding immediate cash payment is not legitimate. If you feel threatened or pressured, call 999.

What Legitimate Roofers Do Differently

A legitimate roofer surveys before quoting (30-60 minutes on site, not a glance from the pavement). They provide a written, itemised quote that you can compare with other contractors. They hold verifiable NFRC or TrustMark registration. They carry insurance demonstrable by certificate. They offer a written guarantee with clear terms. They give you time to decide without creating artificial urgency. And they never ask for full payment before starting work. If the roofer at your door ticks all these boxes, they are probably legitimate. If they fail on even one, proceed with extreme caution.

Reporting a Scam

If you have been targeted by a doorstep roofing scam in the Godalming area — whether or not you paid — report it to Surrey Trading Standards on 0808 223 1133 and to Action Fraud on 0300 123 2040. Your report helps build the evidence base that leads to prosecution. If you feel physically intimidated or threatened, call 999 immediately. Legitimate roofers do not threaten, pressure, or refuse to leave your property.